Arch Health Medical Group

Patient Service Center

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Patient Service Center

The Patient Service Center is here to help you! Our dedicated staff is here to answer your questions regarding scheduling appointments, authorizations, insurance verification, prescription refills, and more! 
 
Hours of Operation:
We welcome the opportunity to provide superior customer service between the hours of:
7:30 AM - 5 PM Monday through Friday *As of January 8, 2018
 
**Mondays and Fridays are high call volume days** 
 
Because we value your time we added a new feature.  This option gives our callers a choice to request a callback without losing place in queue.  Select our new Call Back Feature-Follow the prompts and enter your 10 digit phone number for a call back . 
 
Our Services Include:
  • Convenience of one phone number
  • Decreased hold times
  • Friendly and knowledgeable concierge team
  • Improved access to care
  • Appointment scheduling
  • Insurance verification
  • Prescription refill
  • Call back feature
To request and appointment
 

COMING SOON!

  • Internet real time chat – will offer an alternate way of real time direct communication with a seasoned representative
  • Online scheduling – will allow the convenience of scheduling online at your convenience and avoid hold times on the phone
  • Nurse Triage – A registered nurse will be available to assist with clinical inquiries by working collaboratively with the providers

Call us at 858-675-3100 
 *English and Spanish options available*
To reach a specific department, please use the extensions listed below:

  OPERATOR PCP   ORTHO  CARDIOLOGY   OTHER SPECIALTY*   PHARMACY  NUTRITION
ENGLISH 3001 3002 3003 3004 3005 3007 8231
SPANISH 4001 4002 4003 4004 4005 4007  
* Other specialties include:  ENT, Dermatology, Gastroenterology, and Rheumatology.

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