Arch Health Medical Group


Coronavirus Update

Updated April 3, 2020 at 3 p.m. PST.

Virtual Visits

We are now offering virtual visits for our patients to help reduce the spread of COVID-19 in our community.

Arch Health Offices Remain Open
Arch Health offices remain open for business to care for our patients. We will continue to heighten our screening efforts at each of our locations. Arch Health is now screening all visitors at the building entry. Please note that we don't conduct coronavirus testing. 

Where can I get the latest data on the spread of the coronavirus?
The County of San Diego Public Health Department updates coronavirus statistics every day around 4 pm. You can follow daily reported cases, cases by zip code, cases by city and number of cases requiring hospitalization. The state of California publishes statewide data and the Centers for Disease Control publishes national data.

What should I do if I believe I am infected with COVID-19?
Please call your healthcare provider. If you do not have a healthcare provider, please visit our provider directory to find a doctor. Stay at home until instructed to leave by your healthcare provider. As is always the case, do not go to the Emergency Department unless you are experiencing an emergency health situation.

How is Arch Health Medical Group screening patients for the virus?
Patients are screened to determine possible exposure to the virus causing COVID-19 by being asked if they have recently traveled outside the country and if they have any symptoms. Ideally, screening is taking place when patients call to schedule an appointment. Warning signs have been placed at all ports of entry into Arch Health facilities in order to stop patients before entering in an effort to avoid possible exposure to others in waiting rooms. If a person is believed to be a possible coronavirus carrier, he/she is masked and placed in a room with door closed. County Department of Public Health (CDPH) is notified immediately, and Arch Health Medical Group works closely with Palomar Health hospital and CDPH for testing.

Can I just come in as usual to make an appointment in person?
No, we’d prefer you call ahead. If you are experiencing signs of lower respiratory infection (cough and shortness of breath) and fever as well as recent traveled from China, Iran, Japan, Italy or South Korea or had contact with a known confirmed coronavirus patient or someone who has close contact with a confirmed coronavirus patient, please call to speak with a staff member who can discuss your symptoms and exposure before coming in.  If you believe you have symptoms or have had risk of exposure, please wear a mask to protect others and call ahead before visiting any medical facility.


How are people tested for COVID-19?
We are following the CDC guidelines for Medically Necessary testing. Only patients who meet the criteria are tested. A nasal and oral swab is taken at the hospital and sent to a local lab for testing. Test results typically take 2-4 days. Depending on the intensity of the symptoms, patients are either sent home to self-quarantine or admitted to the hospital to receive care. If a test comes back positive, it is sent to the Centers for Disease Control for confirmation. Please check this site for updates in testing.

What is COVID-19?
COVID-19 (also known as coronavirus) is a respiratory disease first identified in Wuhan, China causing an illness not previously seen in humans. The fact that it’s a new virus with little information is why it’s getting so much attention.

How does COVID-19 spread?

The virus mainly spreads between people in close contact with each other and/or from a cough or sneeze. People are most contagious when they are feeling sick. However, it might be possible for the virus to spread before symptoms occur. Although unlikely, the virus could spread by touching an infected surface and then touching your face.

What are COVID-19 symptoms?
The following symptoms may appear 2-14 days after exposure:
- fever
- cough
- shortness of breath

How can I protect myself?
Here are the best ways you can protect yourself and others.
- Wash your hands with soap and water often for at least 20 seconds
- Avoid close contact with people who are sick
- Do not touch your face
- Stay home if you feel sick
- Properly cover your cough/sneeze
- Disinfect highly touched areas
You do not need to wear a mask unless you have symptoms.

Can I get a coronavirus testing kit from Arch Health Medical Group?
Not at this time. Testing kits are only available for use by medical professionals and sent to state and local public health laboratories for results. If you think you may have been infected with coronavirus, please call your doctor to discuss your symptoms and exposure first. If you believe you have lower respiratory symptoms (cough and shortness of breath), please wear a mask to protect others and call ahead before visiting any medical facility. Please check this site for updates in testing.

Where can I get good information about community resources such as child care, etc.?
The County of San Diego operates a website and information line that contains local resources, sorted by zip code that has been vetted by professionals. You can call 2-1-1 or visit their website to learn more about these resources. 

Do you sell N95 masks? If not, where can I purchase them?
Arch Health Medical Group does not sell N95 masks and residents are being asked not to purchase them from third party vendors to conserve the world-wide supply for healthcare providers and those who are sick. Your best defense against contracting the coronavirus is to stay at least six feet away from other people and wash your hands regularly. 

How will the coronavirus affect pregnancy and breastfeeding?

The CDC has issued guidelines for pregnancy and breastfeeding. There is a lot we don’t know so pregnant and breastfeeding women should do what the general population is doing to protect themselves from getting the coronavirus. 

Where can I find the best information?
Centers for Disease Control
San Diego County Health & Human Services Agency


Get Connected!

Arch Health Medical Group now offers a simple way to manage your health care information with our new NextGen Arch Patient Portal. 

You can: